Privacy Policy

This is an English translation provided for convenience. In case of any discrepancy, the Japanese original shall prevail. 日本語版

Pentaprogram establishes the following Privacy Policy (hereinafter, “this Policy”) regarding the handling of Users’ personal information in the service “kanau” (hereinafter, the “Service”) provided on this website.

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Act on the Protection of Personal Information, meaning information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in such information, as well as information that can identify a specific individual from that information alone (personal identification information), such as data relating to appearance, fingerprints, and voiceprints, and the insurer number on a health insurance card.

Article 2 (Method of Collecting Personal Information)

Pentaprogram may ask Users for personal information such as name, telephone number, and email address when Users register to use the Service. In addition, Pentaprogram may collect transaction records and payment-related information, including a User’s personal information, arising between the User and business partners, from Pentaprogram’s business partners (including information providers, advertisers, and advertisement delivery destinations; hereinafter, “Partners”).

About Advertising

The Service may use advertisements delivered by third parties, including AdMob (Google Inc.), as an advertisement delivery tool, and in connection with this, such third parties may acquire and use cookie information and advertising identifiers of Users who visit the Service, as well as information on visits to the Service, application usage, and behavioral information. Cookie information, advertising identifiers, and the like acquired by such third parties shall be handled in accordance with the privacy policy of the relevant third party.

Users may stop the use of cookie information, advertising identifiers, and the like by such third parties for advertisement delivery by the following methods.

For browsers

Access the opt-out page provided on the relevant third party’s website.

For apps

Access the advertising identifier setting screen of the device being used.

※ For detailed setting methods, please check the information provided by Apple, Google, and other companies that provide each device’s operating system.

Article 3 (Purposes of Collecting and Using Personal Information)

The purposes for which Pentaprogram collects and uses personal information are as follows:

To provide and operate Pentaprogram’s services;
To respond to inquiries from Users (including conducting identity verification);
To send emails regarding new features, updates, campaigns, and other information about the services a User is using, and about other services provided by Pentaprogram;
To make necessary communications as needed, such as maintenance and important notices;
To identify Users who have violated the Terms of Service or Users attempting to use the Service for improper or unjust purposes, and to decline their use of the Service;
To allow Users to view, change, or delete their own registered information, and to view their usage status;
To charge Users usage fees for paid services; and
For purposes incidental to the above purposes of use.

About Analysis of Usage Status

The Service uses Firebase (Google Inc.) as a tool for collecting data on service usage status for reference in future development, and Firebase may automatically acquire information about users. Please refer to the Google Privacy Policy link below for information on the data acquired, the purpose of use, and provision to third parties.

Google Privacy Policy
https://policies.google.com/privacy?hl=ja

Article 4 (Change of Purpose of Use)

Pentaprogram shall change the purpose of use of personal information only in cases where it is reasonably recognized that the changed purpose is related to the purpose before the change.
Where Pentaprogram has changed the purpose of use, it shall notify Users of the purpose after the change, or publish it on this website, by the method prescribed by Pentaprogram.

Article 5 (Provision of Personal Information to Third Parties)

Except in the following cases, Pentaprogram shall not provide personal information to a third party without obtaining the User’s prior consent. However, this shall not apply to cases permitted under the Act on the Protection of Personal Information or other laws and regulations.
1. Where it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the person;
2. Where it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the person;
3. Where it is necessary to cooperate with a national government agency, a local public entity, or a person entrusted by either of them in executing affairs prescribed by laws and regulations, and obtaining the consent of the person is likely to impede the execution of such affairs; or
4. Where the following matters have been notified or announced in advance, and Pentaprogram has filed a notification with the Personal Information Protection Commission:
  1. That the purpose of use includes provision to a third party;
  2. The items of data provided to a third party;
  3. The means or method of provision to a third party;
  4. That the provision of personal information to a third party will be stopped at the request of the person; and
  5. The method for accepting requests from the person.
Notwithstanding the provisions of the preceding paragraph, the recipient of information shall not be deemed a third party in the following cases:
1. Where Pentaprogram entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use;
2. Where personal information is provided in connection with the succession of business due to a merger or other reasons; or
3. Where personal information is used jointly with a specific person, and the fact of such joint use, the items of personal information to be jointly used, the scope of persons who will jointly use it, the purpose of use by the persons using it, and the name of the person responsible for the management of such personal information have been notified to the person in advance or placed in a condition where the person can easily become aware of them.

Article 6 (Disclosure of Personal Information)

When Pentaprogram is requested by a person to disclose personal information, it shall disclose it to the person without delay. However, Pentaprogram may decide not to disclose all or part of the information where disclosure would fall under any of the following, and where it decides not to disclose, it shall notify the person of that fact without delay. A fee of 1,000 yen per request shall be charged for the disclosure of personal information.
1. Where there is a risk of harming the life, body, property, or other rights and interests of the person or a third party;
2. Where there is a risk of significantly impeding the proper execution of Pentaprogram’s business; or
3. Where it would otherwise violate laws and regulations.
Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as history information and characteristic information, shall, in principle, not be disclosed.

Article 7 (Correction and Deletion of Personal Information)

Where personal information held by Pentaprogram about a User is incorrect, the User may request Pentaprogram to correct, add, or delete such personal information (hereinafter, “Correction, etc.”) in accordance with the procedures prescribed by Pentaprogram.
Where Pentaprogram receives a request under the preceding paragraph from a User and determines that it is necessary to respond to the request, Pentaprogram shall perform the Correction, etc. of the personal information without delay.
Where Pentaprogram has performed Correction, etc. based on the provisions of the preceding paragraph, or has decided not to perform Correction, etc., it shall notify the User of that fact without delay.

Article 8 (Suspension of Use of Personal Information)

Where Pentaprogram is requested by a person to suspend the use of, or delete (hereinafter, “Suspension of Use, etc.”), personal information on the grounds that the personal information is being handled beyond the scope of the purpose of use, or that it was obtained by improper means, Pentaprogram shall conduct the necessary investigation without delay.
Where Pentaprogram determines, based on the results of the investigation set forth in the preceding paragraph, that it is necessary to respond to the request, it shall perform the Suspension of Use, etc. of the relevant personal information without delay.
Where Pentaprogram has performed Suspension of Use, etc. based on the provisions of the preceding paragraph, or has decided not to perform Suspension of Use, etc., it shall notify the User of that fact without delay.
Notwithstanding the preceding two paragraphs, where the Suspension of Use, etc. would require a substantial cost, or where it is otherwise difficult to perform the Suspension of Use, etc., and where alternative measures necessary to protect the rights and interests of the User can be taken in place thereof, Pentaprogram shall take such alternative measures.

Article 9 (Changes to the Privacy Policy)

The contents of this Policy may be changed without notice to Users, except for matters otherwise provided for by laws and regulations or otherwise specified in this Policy.
Except as separately provided by Pentaprogram, the revised Privacy Policy shall take effect from the time it is posted on this website.

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